Customer Care for Element Vape
Customer Care for Element Vape
As a leading e-liquid business that delivers legal USA nicotine products to consumers, cannot stress enough how vital it is to deal with your Element Vape package properly. The security of consumers’ safety is very important, and we do everything we can to make sure your orders are processed quickly and securely. However, some of the issues we experience with returning customer goods, often stem from our lack of knowledge or patience. For these reasons, we have created a simple guide to help you deal with your return packages.
If you possess received a mistake through your local delivery service and might like to end your order, 1st check your email and/or spam filter to ensure you clicked about the correct shipping and delivery address and/or URL. Once this offers been done, when you are still interested in continuing, just reply to the email with the information on your request and you may greatly appreciate virtually any assistance you may offer. For technological issues, you might need to contact customer support via their telephone number: (Toll Free). Alternatively, if an individual have any additional questions, you could send us an email and all of us will try our best to assist you.
Your bundle appear at your current door within seven to ten working days. Please note of which shipping times may possibly vary from a single courier company to be able to another. Therefore, it is, usually preferable to order with a reputable company. To help ensure your bundle arrives safely, all of us always advise that you sign your parcel’s “Thanks Regarding Sending” section mainly because it arrives. Your local delivery services usually are required to clearly display this personal confirmation on all sent Novo 2 items, which includes Element Vape items.
When your parcel has arrived at your doorway, you will have to collect this as soon as possible. This will be normally done simply by completing a self-addressed, stamped envelope along with your return deal with and tracking number. Upon arrival, ensure that your unit is completely charged and ready to begin using it immediately. Usually do not wait around for your Component Vape product to be able to warm up; this can not be stressed adequate, especially in the case of rechargeable batteries.
As outlined within the above paragraph, when shipping in order to UK residents, delivery is going to be facilitated by one of our across the country network of courier companies, such as DPD, FED FORMER MATE or UPS – but please enable for additional charges to be used into consideration whenever placing your buy. Customers located within just the Republic of eire are not allowed to purchase online. Inside most cases, customers located within the Republic of Ireland will be not able to purchase the object with the use of credit cards or debit cards. We are currently going through some issues along with credit card scams in European countries and certain instances, payments made applying these methods may be declined or reversed. In add-on, all deliveries to EU customers might be susceptible to fees and import tasks.
When shipping internationally, you should note that persuits procedures are really time-consuming and often require the help of a great independent customs dealer. In the circumstance of an imported product, delivery periods will be dependent on your courier’s international delivery service and transit periods may greatly surpass our internal delivery estimates. Should you be unsure of expected transportation times, please get in touch with us immediately. Global orders will typically arrive within 3 to 5 business days right after payment has recently been received.
For all those questions relating to this matter, make sure you note that all concerns should be directed towards our company headquarters. Should you need to create adjustments or inquire concerning our services inside general, you could do so at anytime during business hours, Monday through Friday, except Sunday, Wednesday, and Thurs. Should you have any other questions, you can both contact our customer service team or one of our own sales representatives on the main office. In the event you prefer to place your order on the internet, you are pleasant to visit our website and follow the simple instructions provided. All billing in addition to ordering information may be provided in the click associated with a button.
As usually, we strongly advise that all orders be paid with regard to entirely before shipping and delivery or delivery of products. Any modifications to shipping or even delivery policies will be clearly indicated after receipt of payment. In the event of a problem in any product, please contact all of us right away for any return or substitute. As long since your satisfaction will be our number one priority, we all will work together with you to make certain that you have the very best digital products available.